Frequently Asked Questions

"In Stock @ ShowGirl HQ" vs "Available as Backorder..."

Items in stock in Melbourne will generally be shipped the next business day.

We are unable to control any carriers directly, therefore once it is shipped, it is out of our hands and we will not be held liable for delivery delays caused by the carrier including but not limited to public holidays.

Wigs which are marked as Backorder are shipped to us from our supplier upon your order. Then once received by us, they are re-shipped to you the exact same day. The total turn around time for delivery is generally 5 – 10 business days for Australia and 7 - 15 business days for any international orders.

No matter where you order from, your purchase will be shipped with tracking. You will be always be provided with a tracking number and the relevant carrier’s information. This will enable you to keep an eye on the progress of your delivery.

Please keep in mind when you are ordering multiples of the same wig, we may not have sufficient stock to fulfil your order in full immediately. i.e. product page says "in stock," meaning we have at leaast one in stock.

Lets say you've ordered two... In this case, your order automatically becomes a "Backorder" and will be processed as above. If this does happen, we are more than happy to swap you over to another wig which is available in Melbourne if you are on a tight schedule for delivery.

Where are you located?

ShowGirlWigs HQ is located in Melbourne, Australia. We are an online store only and do not have a bricks and mortar store. That is how we are able to keep our prices as low as they are, and keep our service consistent.

How blonde is blonde?

The number one source of complaints that we receive is to do with colour.

Our images are taken by a professional photographer in perfect lighting. As such, these images will display differently on different devices screens. If colour is a big concern for you, we recommend that you have a look at the images on multiple devices before purchasing.

Colour is subjective. And as such, we all have different definitions and interpretations of what ‘blonde’ is.

For instance, listed on the website we carry a colour named ‘DIY Blonde.' We have called it that as it is a more yellow-toned blonde... in our opinion. ‘Pure Blonde’ is a much lighter blonde blend. It is a blend of the same colour as ‘DIY Blonde’ with the addition of a pure white. This results in a much lighter and brighter blonde.

‘Platinum’ is a metal, and as such we feel that it is more of a grey, than a blonde.

Can I straighten a synthetic wig?

Yes - however, a few very important things to note... Do not ever use a straightening iron on our wigs.

The fibres are heat resistant, but the temperature of a straightening iron is well and truly above what this fibre can handle. You will destroy the wig. Heat in the form of steam is best, and YouTube is your friend.

You need to keep in mind that these fibres are man-made fibres made to resemble human hair. However, they behave very differently to human hair.

In order to prolong the life of your synthetic wig, heating should be avoided. ShowGirlWigs accepts no liability for any damage caused whilst heat styling your wig.

My wig doesn’t fit and I can see my real hair...

ShowGirlWigs only carry wigs with medium cap sizes that adjust between 22 to 23.5 inches, along with a generous amount of lace along the front. This sizing will ensure that your natural hair line is concealed. You may need to trim away any sideburns or hair on the nape of your neck.

From time to time, some of your natural hair may be visible from between the hair wefts in some wigs. This is rare and in no way a defect of the wig. We recommend wearing a flesh coloured wig cap underneath your wig. Think of it as a concealer!

I would like to cancel my order.

Please choose carefully. We do not cancel orders due to change of mind.

I would like to exchange my wig.

We will happily exchange any wig. There are a few conditions to keep in mind...

You must raise the request within 24 hours of receiving your wig. We do check the tracking information every time we receive a exchange request. If it has been over 24 hours since delivery, we reserve the right to decline the return request.

You are responsible for arranging and paying the return postage to get your wig back to us. You will also be issued an invoice to pay for postage of the replacement wig to be sent to you.

ShowGirlWigs will not be held liable if your return parcel is lost in transit. We highly recommend sending it with tracking, as well as insurance coverage.

Once we have received your return parcel, we will thoroughly inspect the wig for any signs of wear. If it has been worn, or the lace is cut - we will be sending it back to you at your own cost.

We only accept returns that are in the same condition as when we sent them out. ie. Clean, un-damaged, un-knotted, and with un-trimmed lace, in the original packaging, with hair net. If the item is returned in good order, we will contact you and provide you with the new tracking number for your replacement wig, once your return shipping invoice has been paid.

I would like to return my order for a refund.

We are not legally obliged to provide a refund, unless the product provided to you is faulty. All products are inspected by a member of the Team prior to being shipped to you.

In the unlikely event that there is a manufacturing defect that we have missed we will ask you for a photo of the defect to be emailed to us, along with your name and order number.

Upon receipt of the damaged or faulty claim a member of the team will review the claim, and make contact with you to resolve the issue.

How can I contact ShowGirlWigs?

We are always available to be contacted on the following channels:

Contact Us Form
Facebook
Instagram
sales [at] showgirlwigs.com.au Phone: +61 3 9005 2260 or +64 9 887 0318

Our business hours are 10am – 4pm, Monday – Friday. If we are not available by phone, please do leave a message. We will return your call as soon as we are able. Please check your local time zone prior to calling as we are in Melbourne, Australia - AEST (GMT+10).